Getting help
Most answers are in the FAQs below. If you cannot find yours, open a ticket and a human will read it.
Something wrong with a product you bought
Open a ticket from the purchase in Your account → Purchases. That routes it to the item's author, who knows their own code, and it arrives with the licence, version and order already attached. Include what you expected, what happened, and any error message in full — it usually halves the number of round trips.
Billing, invoices, refunds or licensing
These come to us, not to the author. Open a ticket without selecting a purchase, or write to [SUPPORT EMAIL].
Your download is not working
Download links are signed and expire after a short period, so an old link will fail by design. Go back to your account and start the download again — a fresh link is generated each time. If a file is newly uploaded, it may still be in the security scan queue and will become available shortly.
You cannot activate a licence
Check the domain you are activating matches where the software runs. Activation
ignores https://, www. and any path, so
https://www.example.com/app/ and example.com are the same
installation. If you are out of slots, deactivate the installation you no longer use
from your licence page — the slot frees immediately.
You are an author and need help
Your dashboard has your sales, earnings, payouts and review queue. For anything about a rejection, a payout hold or a policy question, open a ticket — decisions always come with a reason recorded against them, and we will explain it.
Reporting something serious
Use Report this item on any listing for malware, stolen code or copyright problems. These are escalated ahead of ordinary tickets.