Frequently asked questions

You get the full source code archive, the documentation, an installation guide, a unique purchase code (licence key), a GST invoice, and access to future updates according to the author's update policy. Everything is available immediately from your account after payment.

A Regular licence covers one end product where your end users are not charged. An Extended licence covers one end product where they can be charged — for example a paid SaaS you build on top of the item. Neither licence lets you resell or redistribute the source code itself.

Refunds are available within the stated refund window when a product does not work as described, is materially different from its description, or was purchased in duplicate. Because source code cannot be returned once downloaded, refunds are reviewed case by case. Open a request from the order in your account.

Your download access does not expire. What can expire is your update window — after it ends you keep permanent access to the version you bought, but newer releases are shown as locked until you renew.

Only if the author has enabled activation for that product. Where activation is required, the product page says so, and you activate against a domain, package name or server from your licence page. Products with no activation simply work with the purchase code.

Deactivate the old installation from the licence page in your account. That frees the activation slot immediately and you can activate the new domain straight away.

Product support comes from its author, and you can open a ticket from the purchase in your account. For billing, licensing or anything about the marketplace itself, contact marketplace support instead.