Frequently asked questions
Buying, licensing, downloads, refunds and selling — answered.
Buying
What exactly do I get when I buy a product?
You get the full source code archive, the documentation, an installation guide, a unique purchase code (licence key), a GST invoice, and access to future updates according to the author's update policy. Everything is available immediately from your account after payment.
What is the difference between a Regular and an Extended licence?
A Regular licence covers one end product where your end users are not charged. An Extended licence covers one end product where they can be charged — for example a paid SaaS you build on top of the item. Neither licence lets you resell or redistribute the source code itself.
Licensing
Do I need to activate the products I buy?
Only if the author has enabled activation for that product. Where activation is required, the product page says so, and you activate against a domain, package name or server from your licence page. Products with no activation simply work with the purchase code.
Selling
How much commission does the marketplace take?
The default marketplace commission is shown on the Become an Author page, and the exact rate applied to each sale is recorded on the sale itself so you can always see how a payout was calculated. Category and author-specific rates are possible.
When can I withdraw my earnings?
Earnings sit in a pending balance until the refund window on that sale closes, then move to your available balance automatically. You can request a withdrawal once your KYC is verified and you have a verified payout method on file.
Why was my product rejected?
The review team always records a specific reason, which appears on the product in your author dashboard. Fix what was raised and resubmit — rejections are not permanent.
Support
Who do I contact for help with a product?
Product support comes from its author, and you can open a ticket from the purchase in your account. For billing, licensing or anything about the marketplace itself, contact marketplace support instead.
Still stuck?
Our team answers marketplace questions; for product-specific help the author responds directly.